Returns & Refunds
VERSION 1.0
Document version 1.0 — effective 8 August 2026
The short version: we do not do change-of-mind refunds on a file we have already supplied, but if anything is wrong with what you got, we fix it — quickly, for free, and without arguing.
1. Our policy
Sales are final. A PDF cannot be handed back, so once the file has been supplied we do not refund it because you changed your mind, bought the wrong machine's manual by mistake, or no longer need it.
Two things that policy is not:
- It is not a statement that you can never get your money back. Lemon Squeezy (Link, LLC, formerly Lemon Squeezy LLC) is the merchant of record for your payment. It charged your card, and under its Buyer Terms it may grant a refund at its discretion, whether or not our policy would. Its terms are at https://www.lemonsqueezy.com/buyer-terms.
- It is not a waiver of your legal rights. See section 3.
Orders we have not delivered yet are always refundable. If you ordered a "prepared to order" manual and we have not given you the file, ask and we will refund it in full. If we cannot deliver it within one business day we will contact you first and offer you the choice of waiting or being refunded.
2. What we will fix, and how fast
Email [email protected] with your order reference. We aim to reply the same business day, and to have a working file in your hands within one business day.
We will fix, free of charge:
- Wrong file. It is not the manual the listing described, or it is for a different model or year — we send the right one, or refund you if we cannot get it.
- Corrupt or incomplete file. It will not open, pages are missing, or the scan is unusable — we supply a corrected file.
- Not as described. The page count, language, manual type, or whether the text is searchable does not match what the listing said — we correct it or refund you.
- A link that stopped working. Expired, used up, or lost — we reissue it. There is no charge and no limit for the person who bought it. You can also do this yourself: sign in at
/account/with your purchase email.
We do not need you to prove anything or delete anything first. Tell us what went wrong and we will sort it out.
3. Rights you have by law
These are separate from our policy and our policy does not override them.
If you are in the EU or the UK. You normally have a 14-day right to withdraw from a distance contract (EU Consumer Rights Directive 2011/83/EU Article 16(m); UK Consumer Contracts Regulations 2013 regulation 37). Because a download is supplied immediately, we ask you at checkout to expressly request immediate supply and to expressly acknowledge that you lose that 14-day right once supply begins. If you tick that box, the withdrawal right ends when your download link is issued. If you do not tick it, we cannot complete the purchase.
Separately — and not affected by that box or by downloading the file — the digital content we supply must be of satisfactory quality, fit for purpose, and as described (UK Consumer Rights Act 2015 sections 34–36, which section 47 says cannot be excluded; in the EU, Directive 2019/770 on digital content). If it is not, you are entitled to a remedy. That is what section 2 exists to deliver.
If you are in the United States. There is no federal cooling-off period for an online digital purchase — the FTC Cooling-Off Rule covers door-to-door and similar off-premises sales, not internet downloads — and no state gives a general right to cancel one. What you do have is the protection of federal and state law against a product being misdescribed, and our own fix-it commitment in section 2.
Everywhere else. Any mandatory consumer protection in the country where you live applies regardless of what this page says.
4. Card disputes
If you contact your bank instead of us, that is your right and we will not penalise you for it. We charge no fee for it and we make no claim against you for it.
Lemon Squeezy is the merchant of record, so disputes are handled under its Buyer Terms and its process, not ours. Practically, emailing [email protected] is faster: a bank dispute takes weeks, and we can usually put a working file in your inbox the same day.
5. Contact
[email protected] — include your order reference (it is on your order page and in your confirmation) and tell us what went wrong. That is all we need.
Questions about this document: [email protected] · contact page. The other document you agree to at checkout is the Terms of Sale policy.