Contact us

One address, answered by a human who can actually fix things: [email protected].

Support

To fix a download problem, email [email protected] with your order link — every purchase gets an order page URL, and that link is your ticket number. It identifies the order, the file and the machine in one line, so we can reissue a link or send a corrected file without a round of questions.

Download problems

Link expired, downloads used up, file won't open, or the order went through but nothing arrived? Email us with the order number and the SKU from the product page. Reissuing a download link takes us a couple of minutes and costs you nothing.

Before you buy

Not sure a manual covers your serial-number range, or which of service / parts / operator you need? Send the model and, if you have it, the serial number. If we hold something suitable that is not listed yet, we will tell you.

Returns and billing

See Returns & Refunds first — all sales are final, and it says plainly what we do instead: fix the file. Then email us with your order link.

Copyright and rights holders

Use the DMCA notice-and-takedown page. Those messages jump the queue.

Response times

We answer email once or twice a day, usually within one business day. We are a small operation, not a call centre — there is no phone queue, no ticket bot and no chat widget tracking you around the site. Plain email works, and it leaves you a record.

What we do with your details

We store your email address against your order so we can deliver the file and reissue links if something goes wrong. We do not sell it, rent it, or add you to a marketing list. Payment is handled by our payment processor; we never receive your card number.